FAQ / Security Policies

Have questions? Take a look at some of our most frequently asked questions as well as some of the policies held by the Iowa Wild.



Doors for suite holders, VIP season ticket holders, and those seeking access to the restaurant, will open 90 minutes prior to the start of all Iowa Wild home games. All remaining Iowa Wild fans may access the arena 60 minutes prior to each game. Wells Fargo Arena’s intention is to make the process of entering the arena as smooth as possible. The Iowa Wild would like to remind fans to arrive at all home games as early as possible, this helps avoid delays upon entering the building. On weekends, fans should allow for extra time as larger crowds are regularly expected on Friday and Saturday nights.

Fans may carry in bags that do not exceed 13” x 15” x 6”. Bags exceeding this size are not permitted in Wells Fargo Arena, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Wells Fargo Arena prohibits outside food and beverages, professional cameras (detachable/lenses longer than 6”), weapons of any kind (including permit to carry), chain belts, pocket knives and other hazardous or potentially dangerous items. Items are subject to change at the discretion of Wells Fargo Arena security personnel. Exceptions are potentially made for medical reasons after proper inspection of medical items.

Wells Fargo Arena is unable to store oversized or prohibited items. Fans are encouraged to leave unnecessary personal belongings in their vehicle or at their place of residence.

Wells Fargo Arena respects the privacy of its guests and enhanced security measures are used to prevent hazardous and prohibited items from entering the venue. These measures are in place in light of the changing world we live in. The enhanced security measures are intended to increase the overall safety of all guests and are consistent with security procedures at other venues around the country.


What can I do with tickets I didn’t use?

Unused 2018-19season tickets from games that have already been played may be exchanged for a complimentary ticket to a future 2018-19 season home game under our season ticket holder benefit “Never Waste a Ticket Program”.

You may exchange the tickets at the Wells Fargo Arena box office or mail the tickets to the Iowa Wild Ticket office. All exchanges will be on a ticket-for-ticket basis and filled with the best available seats (comparable to your current seat location).

No refunds will be issued for any difference in the value of exchanged tickets. Tickets already exchanged cannot be exchanged multiple times. Partial tickets will not be accepted; the whole ticket must be available for a season ticket to be exchanged. Exchanged tickets must be surrendered and will not be returned.

Improper Conduct

Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management in their sole discretion as disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules. Disorderly conduct includes, but is not limited to drunkenness, rowdiness, throwing objects, profanity or obnoxious/excessive use of noisemakers.

What happens if I lose my ticket?

Tickets should be handled like cash and will only be replaced upon verification from the current season ticket holder.

For tickets that are lost or forgotten on a game night, the season ticket holder may stop by the Wild Customer Service window at the Wells Fargo Arena box office one hour prior to the game.

For stolen tickets, the season ticket holder must present a letter explaining the circumstances of the theft and a copy of the police report. Upon verification, the stolen tickets will be replaced and issued to the season ticket holder on record.

Do you have accessible seating?

Handicap accessible seating is available at various locations throughout Wells Fargo Arena for Iowa Wild games. Handicap seating is available to the patron with the disability and one guest. To purchase handicap accessible seating, please call (515) 564-8351.

Accessible parking is available in all of the parking lots surrounding the Iowa Events Center. To park in the spaces reserved for disabled guests, the vehicle must have a state issued handicapped window pass, sticker or license plate. Any customer may drop off a disabled patron at the front of the Iowa Events Center, then park the car in one of the lots and meet that person inside the Iowa Events Center. A parking fee will be charged to every patron who parks in the lots surrounding the Iowa Events Center. Typically, parking fees are $8 per parking space.

Assisted listening devices are available to hearing-impaired guests at no cost. The assisted listening device is a headset that broadcasts the Iowa Events Center’s sound system on an FM frequency. Any patron checking out an assisted listening device must leave a driver’s license or a valid form of identification to receive the headset. They are available at the Guest Services booth located on the main concourse behind section 107. You can make arrangements prior to the game by calling 515-564-8000.

At what age does my child need a ticket?

Children under the age of 2 are admitted free of charge and are expected to sit in a parent’s lap. Children 2 years and over must have a ticket.

I couldn’t make it to the game. Can I exchange my ticket or get my money back?

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket. Full, 21-Game, 10-Game and 5-Game Season Ticket Holder tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability. There is no refund for tickets.

What happens if I couldn’t make it because of the weather?

All Iowa Wild games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow, are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.iowawild.com and numerous social media channels (Twitter, Facebook, etc.)

Contact Information

Iowa Wild

730 Third Street

Des Moines, IA 50309

Ph: 515-564-8700

Fax: 515-564-8722


When does the Box Office Open?

The Wells Fargo Arena Box Office is open from Monday - Friday 10 AM - 5:00 PM and Saturday 10 AM – 2:00 PM. The Box Office is located in the south side of the Arena at 233 Center Street.

Where can I go to smoke?

You can smoke in the designated areas which are located outside of the north and south entrances, there is a barricaded area so you are able to re-enter when you are done.

How do I request your mascot for an appearance?

To request a mascot appearance, go HERE, or go to the Community tab, and under appearances Request CrashFollow the form and submit.

How do I request a ticket donation?

To request a donation, go HERE or go to our community tab and under nonprofit, select donation request. Follow the form and submit.

How do I get a birthday/anniversary announcement on the scoreboard?

Call the Iowa Wild Ticket Office at 515-564-8700. There is a $15 dollar cost for scoreboard messages. If you are a Wild season ticket holder, birthday or anniversary messages are complimentary.

Please make your request 72 hours prior to your game date to be included on the scoreboard.

Where do I park when I come to a game?

The parking lot is located between 3rd Street and 5th Street, with an entrance on each street. It’s just northwest of the north entrance for Wells Fargo Arena. The parking is first come first serve and costs $10 per car.

If I lose something, where can I find it?

During a game you may inquire about lost or found items at Guest Services, located on the main concourse behind section 107. Following a game, please call 515-564-8351 during normal business hours.

I want to perform the national anthem at a game. How do I do that?

Our national anthems are usually booked by performance groups. Contact the Iowa Wild Ticket Office at 515-564-8700 if you have questions about participating.

Can I leave and come back into the arena?

No. There is no re-admittance once you leave Wells Fargo Arena, unless you are in the designated smoking area.

Where do I pick up my tickets that are left in Will Call?

Will Call tickets are kept at the Wells Fargo Arena Box Office located in the south side of the Arena at 233 Center Street. Tickets will be ready for pick up 90 minutes before the start of the hockey game. You must present a valid Photo ID when picking up the tickets. You are also strongly encouraged to bring the credit card you paid with.

Where are the ATM locations?

Section 124 (Box Office Lobby) and Section 108 (Concourse).

Can I bring a camera into the event?

Yes, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not allowed.

Am I allowed to bring a sign into the game or a noisemaker?

Signs are allowed as long as they are appropriate. You may not bring in any artificial noisemakers expect for a cowbell, because we always want more cowbell.

I have flex tickets, what do I do next?

Flex Tickets need to be redeemed for a game ticket. This can be done at the Wells Fargo Arena Box Office, in person, in advance or on game day. Redemptions may also be done through the Iowa Wild Ticket office by mail if you know in advance what game you want to attend.

All flex redemptions are based on availability and best available seating. There is potential for your price level to be sold out. In that case, you can upgrade your Flex at a cost or sit in a less expensive price level (no refund on the difference of the price if downgraded).

Is it possible to upgrade my seats?

Yes. Flex tickets or complimentary tickets and vouchers may be upgraded for the difference.

Are the games on radio or TV?

Yes, all of our home and away games are broadcast on the AM radio station 1460 KXNO. We have a handful a TV games that are played on Mediacom (MC-22).

When can I get into Wells Fargo Arena?

You can get into Wells Fargo Arena 60 minutes before the game. Season ticket holders may purchase the VIP Package which allows you early access. Learn more about the VIP Package HERE. Suites and the River’s Edge Restaurant open 90 minutes before puck drop.