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COVID-19 GAMEDAY UPDATES

As we prepare for the return of Iowa Wild Hockey, the safety of our fans, players, and staff is our top priority. These guidelines were developed in collaboration with the American Hockey League, the National Hockey League, Wells Fargo Arena, and local and national government entities. 

We can't wait to welcome you back to home ice! Our staff has been working hard to provide you the same award-winning gameday experience you know and love. Your cooperation with these enhanced health and safety measures will allow us to continue enjoying Wild hockey in-person for the 2020-21 season!

All procedures and guidelines listed below are subject to change as we continue to monitor new health developments.
 

Fan Safety

  • All fans over the age of 2 years must wear a face covering over their mouth and nose during the event, except when eating or drinking.
    • We will have disposable masks available at entrances in case fans forget their face covering at home or in their car!
  • We ask that fans not attend games if they are sick or have been in contact with someone else who is sick.
  • Use of stanchions and other queueing devices (such as one-way indicators) will help provide safe movement throughout the arena.
  • We have removed excess furniture, concourse tables, and concourse games to open up additional spacing and permit further physical distancing.
    • Split the Pot, powered by the Iowa Sports Foundation and Adaptive Sports Iowa, will have kiosks at sections 108 and 101. Volunteers will be wearing masks and will have hand sanitizer and gloves to handle money. 
  • There will be signs located around the arena reminding fans of these updated safety protocols.
  • Fans may not, under any circumstances, bring weapons of any kind (including permit to carry), chain belts, pocket knives, and other hazardous or potentially dangerous items into Wells Fargo Arena.

Employee Safety

  • All team, building, and security staff will be temperature checked prior to arrival at the venue.
  • All staff members are required to wear a mask over their mouth and nose, except when eating or drinking, for the entirety of their time in the venue.
  • All Iowa Wild Staff members are tested for COVID-19 on a weekly basis. Any employee who tests positive will follow CDC guidelines (including contact tracing & quarantining) and will return to work based on those guidelines.

Sanitization Protocols

  • We have increased sanitization of high-contact areas including doors, railings, escalator handrails, and concession counters and kiosks.
  • Restroom facilities have been outfitted with touchless paper towel dispensers and hand dryers, as well as wall-mounted hand sanitizers.
  • All door handles and elevator buttons have been fitted with NanoSeptic self-cleaning adhesive skins that continuously eliminate bacteria.
  • Purell® hand sanitizer stations will be placed throughout the venue at main entrances and high volume areas to promote hand hygiene. 
  • We clean and disinfect using Envirox 10 with electrostatic sprayers for Wells Fargo Arena. 
  • The hockey glass and dasher boards are cleaned using Clear D Zone.

Seating Modifications

  • Our games will be using specially-designed pod seating. This socially distant seating option was created specifically for Iowa Wild games, and will provide the best possible game experience while also maintaining safe social distancing. 
  • Tickets in a pod may not be sold or transferred to anyone other than family/trusted acquaintances who have chosen to attend the event together unless all such tickets (i.e., the full pod) are being sold or transferred to one party.  
  • Please make sure to maintain social distancing of at least 6 feet between your party and others upon arrival and while navigating the concourse and seating area.
  • Per instructions from the American Hockey League, no fans may sit within 12-feet of the glass. We anticipate this will close the first four or five rows in the lower bowl of the arena.
  • Fans are required to sit in the seat designated on their game ticket to ensure safe physical distancing between fans.

Digital Ticketing

  • We are excited to transition to digital ticketing for the 2020-21 season! 
  • Digital ticketing allows for contactless arena entry, user-friendly account management, ticket transfer capabilities right from your smartphone or web browser, and a more responsible environmental footprint.

DIGITAL TICKETING LOGIN INSTRUCTIONS

Entrance & Exit Procedures

  • Fans who sit in the Luxury Suites must enter the North VIP doors in order to access their suite.
  • Fans who are sitting in the Bud Country Club must enter via the Skywalk entrance in order to access the Bud Country Club.
  • Wild 365 VIPs may enter the arena 30-minutes prior to the general public at the north entrance only. 
  • Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Bags exceeding this size are not permitted in Wells Fargo Arena, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.
    • Exceptions will be made for bags containing items required for medical, family, or child care.

WildWear Merchandise Updates

  • Our online merchandise store, iowawild.com/wildwear, will be open when the season begins.
  • The WildWear stores have been modified to decrease fan crossover while shopping for new Iowa Wild gear. The WildWear stores in the Arena will be open starting in March.

Concessions Modifications

  • Our concessions stands will be relying on self-service kiosks that are regularly sanitized.
  • Please follow all directional signage for the concessions kiosks to make the process as efficient as possible.

2020-21 FREQUENTLY ASKED QUESTIONS

Are fans allowed at games?

YES! We are excited to welcome fans back to Wells Fargo Arena in a limited capacity for the 2020-21 season.

Are masks required?

All fans over the age of 2-years must wear a mask over their mouth and nose during our games, except when eating or drinking.

Thank you for doing your part to keep our community safe!

How many games will there be?

At this time, we are excited to host fans for a 17-home-game season! We will publish the schedule as soon as it's released. 

What if a game is cancelled?

In the event of a game change/cancelation, the American Hockey League will make their best efforts to reschedule.

If a game cannot be rescheduled, you will receive communication via the email address on your account about credit/refund options.

Will there still be signed items available for auction?

This year, all our auctions will be digital! We are excited to team up with Handbid, a mobile silent auction platform that will let you bid on exclusive Wild gear from wherever you are! 

That's right; no more waiting in lines, worrying about being outbid, or standing around waiting to hear the results!

You can download the Handbid app on the Apple App Store and Google Play Store, or you can access all our auctions via your desktop computer

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TICKETS FAQ

When does the box office open?

The Wells Fargo Arena Box Office hours are not yet determined for the 2020-21 Iowa Wild season.

At what age does my child need a ticket?

Children under the age of 2 are admitted free of charge, and are expected to sit in a parent’s lap. Children 2 years and over must have a ticket.

Where do I pick up tickets that are left at Will Call?

Will Call tickets are kept at the Wells Fargo Arena Box Office located in the south side of the Arena at 233 Center Street. Tickets will be ready for pick up 90 minutes before the start of the hockey game. You must present a valid Photo ID when picking up the tickets. You are also strongly encouraged to bring the credit card you paid with.

I have Flex Tickets; what do I do next?

Flex Tickets need to be redeemed for a game ticket. One of the perks of our new digital ticketing system is that you can redeem your flex tickets entirely online! 

All flex redemptions are based on availability and best available seating. There is potential for your price level to be sold out. In that case, you can upgrade your Flex at a cost or sit in a less expensive price level (no refund on the difference of the price if downgraded).

What can I do with tickets I didn't use?

No exchanges are allowed for individual game tickets. This stipulation is clearly marked on each ticket. There is no refund for tickets.


Season Ticket Holder tickets may be exchanged under the "Never Waste a Ticket Program"; subject to availability.

Unused season tickets from games that have already been played may be exchanged for a complimentary ticket to a future same-season home game under our season ticket holder “Never Waste a Ticket Program”.

No refunds will be issued for any difference in the value of exchanged tickets. Tickets already exchanged cannot be exchanged multiple times. Partial tickets will not be accepted; the whole ticket must be available for a season ticket to be exchanged. Exchanged tickets must be surrendered and will not be returned

What happens with lost or stolen tickets?

In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. 


If the tickets were purchased at the Wells Fargo Arena box office:

Cash payment: There are no instances when replacement tickets will be issued if a patron has lost their tickets.

Credit Card Payment: Call (515) 564-8700 or come in to the Iowa Events Center Ticket Office. The following information will be required: customer’s name, date of purchase, credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided.

If the tickets were purchased through online ticketing or by phone:

Please contact the Iowa Event Center’s phone center 844-55-HYVEE (844-554-9833) to report your tickets lost. They will give you further instructions once you place a report with them. Any replacement tickets will only be allowed to be picked up on the event day. This is to ensure the safety of your ticket; once tickets have been replaced, no other replacements can be made. Tickets can only be picked up by the person who is listed on the account as the ticket purchaser, with a valid ID and credit card used to purchase the tickets.

 


Stolen Tickets

For stolen tickets, the ticket holder must present a letter explaining the circumstances of the theft and a copy of the police report.

A police report will be required by Iowa Events Center Management. Tickets will be reprinted at the discretion of the Ticket Office Manager and only after verification of purchase.

What happens if I couldn't make it because of the weather?

All Iowa Wild games are 'Rain or Shine' events. Only extreme inclement weather may cause games to be canceled or postponed. Neither rain nor snow are considered inclement weather. Should a decision be made to cancel or postpone a game, this information will be posted as soon as it is determined via www.iowawild.com, and communicated to ticket purchasers via email and through numerous social media channels (Twitter, Facebook, etc.)

Can I upgrade my seats?

Yes! Flex tickets or complimentary tickets and vouchers may be upgraded for the difference in price.

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Gameday FAQs

Where do I park when I come to a game?

The parking lot is located between 3rd Street and 5th Street, with an entrance on each street. It’s just northwest of the north entrance for Wells Fargo Arena. The parking is first come first serve and costs $10 per car.

If I lose something, where can I find it?

During a game, you may inquire about lost or found items at Guest Services located on the main concourse behind section 107. Following a game, please call 515-564-8351 during normal business hours.

Where are the ATMs located?

Section 124 (Box Office Lobby) and Section 108 (Concourse)

Can I leave and come back into the arena?

No. There is no re-admittance once you leave Wells Fargo Arena, unless you are in the designated smoking area.

Where can I go to smoke?

You can smoke in the designated areas which are located outside of the north and south entrances, there is a barricaded area so you are able to re-enter when you are done.

Can I get a birthday/anniversary announcement on the scoreboard?

Call the Iowa Wild Ticket Office at 515-564-8700. There is a $15 cost for scoreboard messages. If you are a Wild season ticket holder, birthday or anniversary messages are complimentary.

Please make your request 72 hours prior to your game date to be included on the scoreboard.

How can I perform the National Anthem at a game?

Our national anthems are usually booked by performance groups. Contact the Iowa Wild Ticket Office at 515-564-8700 if you have questions about participating.

Can I bring a camera into the event?

Small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional detachable lenses and flash) are not allowed.

Am I allowed to bring a sign or a noisemaker?

Signs are allowed as long as they are appropriate. You may not bring in any artificial noisemakers expect for a cowbell, because we always want more cowbell.

When can I get into Wells Fargo Arena?

You can get into Wells Fargo Arena 60 minutes before the game. Season ticket holders may purchase the VIP Package which allows you early access. Learn more about the VIP Package HERE. Suites and The Loft open 90 minutes before puck drop.

Are the games on radio or TV?

Yes, all of our home and away games are broadcast on the AM radio station 1460 KXNO. We have a handful a TV games that are played on Mediacom (MC-22).

What is Wells Fargo Arena's bag policy?

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Exceptions will be made for bags containing items required for medical, family, or child care.

This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

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Security and Conduct Policy

Doors for suite holders, VIP season ticket holders, and those seeking access to the restaurant will open 90 minutes prior to the start of all Iowa Wild home games. All remaining Iowa Wild fans may access the arena 60 minutes prior to each game. Wells Fargo Arena’s intention is to make the process of entering the arena as smooth as possible. The Iowa Wild would like to remind fans to arrive at all home games as early as possible; this helps avoid delays upon entering the building. On weekends, fans should allow for extra time as larger crowds are regularly expected on Friday and Saturday nights.

Wells Fargo Arena has implemented a clear bag policy for all events. A maximum size of 12"x6"x12" is permitted. Exceptions will be made for bags containing items required for medical, family, or child care.

Bags exceeding this size are not permitted in Wells Fargo Arena, and those fans will be asked to return their oversized bags to their vehicles or discard them. This is in addition to the existing policy that all bags, purses, or personal items of any size are subject to search.

Wells Fargo Arena prohibits outside food and beverages, professional cameras (detachable/lenses longer than 6”), weapons of any kind (including permit to carry), chain belts, pocket knives, and other hazardous or potentially dangerous items. Items are subject to change at the discretion of Wells Fargo Arena security personnel. Exceptions are potentially made for medical reasons after proper inspection of medical items.

Wells Fargo Arena is unable to store oversized or prohibited items. Fans are encouraged to leave unnecessary personal belongings in their vehicle or at their place of residence.

Wells Fargo Arena respects the privacy of its guests and enhanced security measures are used to prevent hazardous and prohibited items from entering the venue. These measures are in place in light of the changing world we live in. The enhanced security measures are intended to increase the overall safety of all guests and are consistent with security procedures at other venues around the country.

Improper Conduct

Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management in their sole discretion as disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules. Disorderly conduct includes, but is not limited to drunkenness, rowdiness, throwing objects, profanity, harassment, or obnoxious/excessive use of noisemakers.